Accessibility and Customer Assistance

Getting help

We aim to make shopping and account features usable with keyboards, readable labels and assistive technology. If a page or checkout step is difficult to use, call (530) 708-0508 or email support@heartthogs.com. Tell us the page and what you need help with; sharing a disability or medical diagnosis is not required.

Alternative service

We will work with you on an accessible way to ask questions or arrange a purchase, subject to actual product availability and fulfillment options. Please do not send full payment-card details or EBT PINs by email.

Ongoing improvement

We review reported barriers and improve the website over time. This statement is not a certification that every page or third-party payment service meets a particular accessibility standard.

Security and payment assistance

If Cloudflare Turnstile, hosted Stripe/Square checkout, Cash App, Venmo or an in-person TotilPay terminal creates an access barrier, contact us using the details above. We will help find an available accessible way to complete your request or purchase, subject to applicable payment and benefit-program requirements. Never send a card number, app password or EBT PIN to get assistance.