Returns, Refunds and Cancellations

Contact us about an issue

Contact Heart-T-Hogs at (530) 708-0508 or support@heartthogs.com. Our store is at 1030 N Main St, Alturas, California. Please do not send passwords, full card numbers or EBT PINs. Include your order number and a description. Photographs of the packaging, product label and issue may help; do not keep unsafe food just to support a claim.

Perishable products

For food safety, please do not mail or bring back perishable food without instructions. We assess missing, incorrect, damaged or unsafe items and offer the refund or replacement required by law and appropriate to the circumstances. This policy does not remove statutory rights or make every perishable sale nonrefundable.

Cancellations and changes

Contact us promptly before preparation or dispatch. We will confirm whether the order can be changed or cancelled and disclose any proposed charge before you agree. If we cannot fulfill an order, we will arrange any refund due. Shipping delay cancellation rights remain available where required.

Merchandise

Contact us before returning merchandise so we can confirm condition, return instructions and any applicable cost. Defective or incorrect items will be addressed under applicable law. Any product-specific return restriction must be clearly disclosed before purchase; none is created merely by calling an item merchandise.

Refund handling

Approved refunds are arranged through the original payment method where possible and appropriate. Timing depends on the provider; staff will explain the status. SNAP refunds must follow authorized EBT procedures and are not paid in cash. Store credit is not substituted for a legally required refund without your agreement.

Provider-specific refund records

For Stripe, Square, Cash App or Venmo payments, staff arrange any approved refund through the original service and verify its transaction reference. Our store records the external refund rather than automatically sending it to the provider. The provider determines when funds become available; a store status update is not a guarantee of instant bank settlement. Contact us with your order reference about errors or duplicate charges, without sending card numbers or app credentials. This does not restrict applicable provider dispute or statutory rights.

SNAP refunds must be credited electronically to the original SNAP EBT account using the authorized TotilPay terminal. They cannot be refunded in cash, through Cash App/Venmo or as store credit. Separately paid cash fees are handled separately from SNAP benefits. See Payments and SNAP/EBT.